Broadstone Trailside Frequently Asked Questions

Before move-in, Broadstone Trailside professionally cleans and thoroughly inspects each apartment. The team completes paint touch-ups, tests all appliances, and performs a detailed quality check to ensure everything is move-in ready.

Broadstone Trailside has an on-site maintenance team to ensure prompt service and quick response times.

Residents can submit a maintenance request at Broadstone Trailside through the resident portal, by phone, or in person at the leasing office.

During office hours, the Broadstone Trailside team can assist with lockouts after verifying identity. After hours, a locksmith is required per community policy.

Broadstone Trailside provides emergency maintenance 24/7 for urgent issues such as major leaks, HVAC failure in extreme temperatures, electrical hazards, no water, and smoke detector issues, with emergency calls returned within one hour. Routine maintenance is handled during regular business hours, while emergency coverage remains available on weekends and holidays.

Most routine maintenance requests at Broadstone Trailside are completed within 24 to 72 hours. Timing may vary based on the issue and parts availability.

If an appliance stops working at Broadstone Trailside, submit a maintenance request through the resident portal or contact the leasing office. Providing details helps the team resolve the issue more efficiently.

Broadstone Trailside offers a resort-style pool, two outdoor gas grills, a 24-hour fitness center, a coworking space, a clubroom, and a coffee bar. Pet owners can also enjoy an on-site dog park and pet washing station, plus outdoor gathering areas with seating and fire pits. You can see the full amenity lineup for more details.

The pool at Broadstone Trailside is not heated and operates seasonally, typically opening around May 1st and closing after Labor Day. Pool hours run from 8:00 AM to dusk, though hours may vary based on the season.

Broadstone Trailside offers a state-of-the-art, 24-hour fitness center equipped with modern cardio and strength-training equipment, giving residents the flexibility to work out on their own schedule.

All community amenities at Broadstone Trailside are available to residents at no additional cost, including the resort-style pool, fitness center, coworking space, dog park, and outdoor gathering areas. The only exception is the clubroom, which can be reserved for private events for a $300 rental fee.

Most community amenities at Broadstone Trailside, including the fitness center, coworking space, clubroom, coffee bar, dog park, and outdoor gathering areas, are available to residents 24 hours a day. The resort-style pool operates during designated seasonal hours.

Broadstone Trailside offers a dedicated coworking space for residents, providing a comfortable and professional environment for remote work, studying, or virtual meetings.

Broadstone Trailside hosts two resident events each month, ranging from social gatherings and celebrations to wellness activities, giving neighbors a chance to connect.

Broadstone Trailside features comfortable outdoor seating areas near the fire pits and turf area, giving residents a welcoming space to relax or socialize with neighbors.

Apartment homes at Broadstone Trailside include open-concept layouts, updated kitchens with stainless steel appliances, quartz countertops, an in-unit washer and dryer, spacious closets, and private balconies or patios. Browse photos of these finishes to see the details up close.

Kitchens at Broadstone Trailside feature quartz countertops, stainless steel appliances, and a full electric range and oven, creating a contemporary space for everyday cooking.

Apartment homes at Broadstone Trailside are offered unfurnished, giving residents the flexibility to personalize their living space.

Apartment homes at Broadstone Trailside are equipped with central heating and air conditioning, providing year-round comfort.

Apartment homes at Broadstone Trailside feature spacious, oversized closets. Additional interior storage units are also available to rent for $50 per month for residents who need extra space.

Broadstone Trailside offers one-bedroom, two-bedroom, and three-bedroom apartment homes, as well as spacious townhomes. Compare all available floor plans to find the one that fits your lifestyle.

Broadstone Trailside is less than six years old, so all apartment homes feature modern finishes, contemporary designs, and newer appliances throughout.

Apartment homes at Broadstone Trailside offer high-speed internet and cable-ready wiring through third-party providers, including AT&T and Spectrum. Residents may choose the provider and package that best fits their needs.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

Apartment homes at Broadstone Trailside include smart home features such as Nest thermostats, smart keypads for secure entry, and app-based lighting controls, allowing residents to manage their home from their devices.

Prospective residents can apply for an apartment at Broadstone Trailside conveniently online through the property website, from anywhere at their convenience.

We do not have a specific minimum credit score requirement. Each application is evaluated against consistent criteria, taking into account credit history, income, and rental history.

Yes, we may accept co-signers or guarantors to help applicants meet qualification requirements. Please contact the leasing office for specific guidelines.

Applicants are typically required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening. Requirements may vary depending on your application and property location, and our leasing team will guide you through exactly what is needed.

If your application is not approved, you will be notified with the reason in accordance with screening guidelines. In some cases, you may have the option to provide additional information or reapply. Our leasing team is available to help you understand next steps.

Renter's insurance is required at Broadstone Trailside in accordance with community requirements and lease terms. This helps protect residents' personal belongings and provides liability coverage.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

For a full breakdown of what's included and any additional charges, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide a copy during your visit.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

Rent is typically due on the first day of each month.

Yes, late fees may be charged if rent is not received by the due date.

Yes, a security deposit is required at the time of move-in. The amount varies based on several factors, such as unit price, lease term, or property location. For specific deposit details, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide more information during your visit.

Broadstone Trailside residents can choose between AT&T and Spectrum for internet and cable service, selecting the provider and package that best fits their needs.

Prior to move-in, residents are responsible for setting up any utilities that are not included in the rent. Our team will provide you with a list of utility providers and setup instructions as part of your move-in paperwork. If you have any questions, our leasing office is always happy to help.

Residents at Broadstone Trailside are billed separately for their individual apartment's electric usage through Duke Energy. Common area utilities and water are managed and billed through Conservice.

Utility responsibilities can vary depending on the apartment home and community. For full details on what's included in rent and what's billed to the resident, check out our Community Fee Guide on the floor plan page, or stop by the leasing office and we'll be happy to walk you through it!

Broadstone Trailside offers EV charging stations for resident use on a first-come, first-served basis in designated charging areas. Parking itself is not reserved.

A public bus station is located approximately 1.5 miles from Broadstone Trailside, giving residents access to nearby public transportation for commuting and travel.

Broadstone Trailside offers a limited amount of guest parking available on a first-come, first-served basis.

Parking at Broadstone Trailside is available on a first-come, first-served basis for both residents and guests, at no additional cost.

There is no covered parking available at Broadstone Trailside. All parking spaces are surface parking, available on a first-come, first-served basis.

Broadstone Trailside offers bike storage at no additional cost, giving residents a secure and convenient place to store bicycles.

Broadstone Trailside sits just off the Triangle Expressway (NC-540) and is only minutes from Interstate 40. NC-540 is about a 1 to 2-mile drive west, while I-40 is roughly a 3 to 4-mile drive south.

Not at all! Tours are completely complimentary. We'd love the opportunity to show you around our community and help you find the perfect apartment home. Please bring a valid government-issued photo ID for each person touring. You can schedule a tour online or contact our leasing office, and we'll be happy to assist you.

Broadstone Trailside accepts drop-ins in addition to scheduled appointments for tours, giving prospective residents the flexibility to visit at their convenience.

Our leasing team is available to assist residents during office hours. You can stop by the leasing office, call, or email us anytime with questions or concerns.

Broadstone Trailside offers video and virtual tours for prospective residents, providing a convenient way to explore the community and apartment homes remotely.

The Broadstone Trailside leasing office is open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM. The office is closed on Sunday.

You can contact the leasing office at Broadstone Trailside by phone, email, or through the contact form on the website to ask questions, get details, or schedule a tour.

Broadstone Trailside is located within the Parkside Elementary School, Alston Ridge Middle School, and Panther Creek High School district.

Broadstone Trailside is located in a well-established and desirable neighborhood known for its convenience, accessibility, and proximity to everyday essentials.

Broadstone Trailside is close to a variety of grocery and dining options, including Wegmans, Walmart, Food Lion, Starbucks, and Dunkin' Donuts, all just minutes from the community.

Broadstone Trailside is approximately 25 minutes from downtown Raleigh, offering convenient access to the city's dining, shopping, entertainment, and employment opportunities.

Residents of Broadstone Trailside have access to a variety of nearby dining options, from casual restaurants to more upscale experiences. Most nightlife options are located in Downtown Raleigh.

Broadstone Trailside is conveniently located near Shiloh Greenway, Church Street Park, and the Indian Creek Trailhead, giving residents easy access to nearby outdoor recreation and local parks.

Broadstone Trailside offers convenient access to major roads, highways, and public transportation options, allowing residents to commute efficiently to nearby cities, business districts, and employment centers.

Broadstone Trailside is located within the greater Research Triangle area, providing easy access to major universities including Duke University, the University of North Carolina at Chapel Hill, and North Carolina State University.

The neighborhood around Broadstone Trailside is desirable for its combination of convenience, accessibility, and lifestyle appeal, with nearby shopping, dining, outdoor spaces, and easy commuting all within a well-connected, established area.

Broadstone Trailside allows up to two pets per apartment, in accordance with the community's pet policy.

Breed and weight restrictions apply at Broadstone Trailside based on community policies and local guidelines. View the full pet policy or contact the leasing team for the most up-to-date guidelines.

Broadstone Trailside charges a one-time pet fee of $300 for the first pet and $150 for an additional pet, along with monthly pet rent of $30 per pet.

Broadstone Trailside offers a dedicated dog park and pet wash station, providing convenient spaces for pets to play, exercise, and be cared for.

Exotic pets are generally not permitted at Broadstone Trailside. Contact the leasing office for clarification on specific pet types.

Broadstone Trailside is close to several local veterinary clinics and pet groomers, providing residents with convenient access to routine checkups, grooming, and wellness care.